VAT:
- We operate under two different VAT schemes depending on where our products have been sourced.
- The VAT Scheme utilised for an item is specified in the item description.
- VAT Margin Scheme - All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.
- Normal VAT Scheme - All items sold under the normal VAT Scheme will have VAT charged at the current rate, 20%, and the VAT component will be displayed separately on the invoice, hence allowing it to be reclaimed if you are a VAT registered individual or business.
RETURNS & CANCELLATIONS:
- All our items sold include a 30 day Return To Base warranty, after which we are unable to accept returns.
- Any faulty item can be returned to be assessed by our technician. We will either have your item returned to you fully repaired or contact you to arrange a refund or replacement.
In accordance with distance seller regulations all buyers are entitled to return the item within 14 days. This is only valid if the item is returned in its original state.
- Return postage is the responsibility of the buyer.
- Please note, all serial numbers are recorded and all items are security marked, therefore, any evidence of tampering will void the warranty.
- Our warranty covers the hardware of the unit and does not include software or consumables such as batteries. Please also be aware that accidental damage is not covered.
- Items which are returned in a condition other than which they were originally sold in, will be subject to a restocking fee of up to 20% of the sale price. Once the item has been returned it will be checked and the refund will be processed.
- Non-Faulty items returned under distance selling regulations within 14 days are eligible for a refund minus original postage costs.